Southern Sewer Services

Terms and Conditions

Terms and Conditions
Effective Date: March 01, 2025

Southern Sewer Services (“Company,” “we,” “our,” or “us”) provides plumbing services to residential and commercial customers. By scheduling a service appointment, requesting a quote, or engaging in business with us, you agree to the following terms and conditions.

1. Service Terms

  • Customers must confirm availability, provide accurate contact information, and ensure access to the property before scheduled service.

  • Upfront payments are not required, except for jobs exceeding $1,500, where a deposit may be necessary.

  • Customers may cancel service appointments at least 24 hours in advance to avoid a $50 cancellation fee.

  • All work performed is warrantied, as detailed in our FSM (Field Service Management) program for opted-in customers.

  • Disputes and Service Corrections: Customers must allow one opportunity for us to correct any service issue before raising further concerns. Refunds are not provided; we only offer service corrections.

2. Payments and Refunds

  • Accepted payment methods: Cash, credit/debit card, or check.

  • No refunds will be issued. Instead, service corrections will be provided in case of dissatisfaction.

  • Any applicable payment terms or fees will be clearly outlined on the invoice or quote.

3. Liability and Customer Responsibilities

  • Job-Specific Liability: Customers acknowledge that certain jobs may require accessing plumbing systems through walls, floors, or landscaping.

    • We are not responsible for sheetrock repair, landscaping restoration, or any necessary structural modifications required to complete the work.

    • We will do our best to restore areas as close as possible to their previous condition, but perfect restoration is not guaranteed.

  • Omissions Insurance Clause: We are not responsible for unforeseen plumbing system failures unrelated to our completed work (e.g., a sewer backup occurring after repairing a toilet supply line).

  • Customers must disclose any known plumbing issues during our on-site diagnosis.

  • Customers are responsible for ensuring a safe working environment, including restraining pets and disclosing any potential safety hazards, such as violent offenders in the home.

4. Text Messaging Communications

  • By scheduling a service, you consent to receive text messages regarding appointment confirmations, technician enroute notifications, invoices, quotes, and receipts.

  • These messages are NOT used for marketing but serve as a primary means of communication.

  • Customers cannot opt out of service-related text communications unless they request an alternative contact method (e.g., phone call or email).

5. Service Delays and Availability

  • We communicate any and all delays with customers as soon as possible.

  • In the event of unforeseen delays (such as weather conditions, previous job overruns, or emergencies), we will make every effort to reschedule promptly.

  • Emergency and after-hours services may be subject to additional charges, which will be disclosed upfront.

6. Amendments and Updates

  • Southern Sewer Services reserves the right to update these Terms and Conditions at any time.

  • Any changes will be posted on our website, and continued use of our services constitutes agreement to the revised terms.

7. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Mississippi.

8. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

Southern Sewer Services
1419 E 2nd Street

Pass Christian, MS 39571

southernsewerservices@gmail.com

228-206-4080