Privacy Policy
Effective Date: March 1, 2025
Southern Sewer Services (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, schedule service, communicate with us via text, or provide payment information.
1. Information We Collect
We collect the following types of information when you use our website, contact us, or request our services:
Personal Information: Name, phone number, email address, and service address when you submit a contact form, request service, or communicate with us.
Communication Data: Messages sent via our contact form, email, or text messaging.
Payment Information: We collect payment details when you pay by credit card, cash, or check. Payment card transactions are processed securely through third-party payment providers, and we do not store full payment card details.
Customer Relationship Data: We store customer information, including service history and communication logs, in our Customer Relationship Management (CRM) system to improve service efficiency.
Website Usage Information: IP addresses, browser type, pages visited, and time spent on our website (collected via analytics tools).
2. How We Use Your Information
We use the information we collect for the following purposes:
To schedule and provide plumbing services.
To respond to inquiries and communicate with you regarding service requests.
To process payments and issue receipts.
To store service history for future reference and customer convenience.
To improve our website and customer service experience.
To comply with legal obligations.
3. Text Messaging Communications
We offer text messaging as an alternative line of communication for scheduling and service-related inquiries.
By providing your phone number, you consent to receive text messages from us regarding service requests, appointment confirmations, and follow-ups.
These messages are NOT used for marketing purposes but are an essential form of communication regarding your scheduled services.
Opting out: Since text messaging is necessary for service updates, we do not offer an opt-out option. If you do not wish to communicate via text, please notify us, and we will use alternative contact methods (e.g., phone or email).
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
Service providers and subcontractors when necessary to complete a service request.
Payment processors to handle transactions securely.
Legal authorities if required to comply with legal obligations.
5. Data Storage & Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. Customer records, including service history and contact details, are securely stored in our CRM system. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies, but this may limit some website functionality.
7. Your Rights and Contact Information
If you have any questions about this Privacy Policy or how we handle your data, you may contact us at:
Southern Sewer Services
1419 E 2nd Street, Pass Christian, MS 39571
southernsewerservices@gmail.com
228-206-4080
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.